{"id":6887,"date":"2025-09-17T16:42:50","date_gmt":"2025-09-17T11:12:50","guid":{"rendered":"https:\/\/holithemes.com\/plugins\/click-to-chat\/?post_type=docs&p=6887"},"modified":"2025-11-14T16:12:14","modified_gmt":"2025-11-14T10:42:14","slug":"greetings","status":"publish","type":"docs","link":"https:\/\/holithemes.com\/plugins\/click-to-chat\/docs\/greetings\/","title":{"rendered":"Greetings"},"content":{"rendered":"\n

Greetings simplify customer interaction. This feature serves multiple purposes, such as displaying a short, informative message alongside the WhatsApp button to help visitors quickly understand its purpose.<\/p>\n\n\n\n

The Click to Chat plugin currently offers two greeting templates, while Click to Chat PRO adds a Greeting Form Template and Multi-Agent support.<\/p>\n\n\n\n

Greetings settings are available at “Click to Chat” \u2014> “Greetings”.<\/strong><\/p>\n\n\n\n

\"Greetings\"<\/figure>\n\n\n\n

Available Greeting Types<\/h4>\n\n\n\n


Greetings-1: Customizable Design:<\/strong> This feature is fully customizable. A plugin user has the control to customize all of its fields, including the WhatsApp Call to Action button. Greetings 1 comes with a message box and a WhatsApp button. This helps in enhancing the customer\u2019s understanding of the website and its products.<\/p>\n\n\n\n

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Greetings-1<\/a>: Documentation<\/a><\/p>\n\n\n\n

Greetings-2 – Content Specific:<\/strong> Focused on delivering rich content, this template is ideal for showcasing more information about your products, services, or support without overwhelming the user.<\/p>\n\n\n\n

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Greetings-2: Documentation<\/a><\/p>\n\n\n\n

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Greeting PRO Features ( Form, Multi Agent, Actions)<\/h4>\n\n\n\n
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\ud83d\udd17 Included in the PRO plan \u2014 View Pricing<\/a><\/em><\/p>\n<\/blockquote>\n\n\n\n

Greetings 3: Form: <\/strong>Collect user details through a customizable form before initiating a chat. The collected data can be sent to an email or webhook for further processing.<\/p>\n\n\n\n

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Greetings<\/a>-3: Documentation<\/a><\/p>\n\n\n\n

Greeting 4: Multi Agent: <\/strong>Assign different agents with separate time schedules. Based on the time of the visit, the greeting can show a specific agent for the user to contact.<\/p>\n\n\n\n

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Greetings<\/a>-4 : Documentation<\/a><\/p>\n\n\n\n

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Greeting Actions (Available in All Greeting Types \u2013 PRO<\/a> Only)<\/h4>\n\n\n\n

Add intelligent triggers that control when and how greetings appear on your site:<\/p>\n\n\n\n

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  • Time Action<\/strong> Show the greeting dialog after a specific delay (in seconds) once the user lands on the page.<\/li>\n<\/ul>\n\n\n\n
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    • Scroll Action<\/strong> Display the greeting when the user scrolls to a certain percentage of the page height.<\/li>\n<\/ul>\n\n\n\n
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      • Click Action<\/strong> Trigger the greeting dialog when a specific element (like a button or link) on the page is clicked.<\/li>\n<\/ul>\n\n\n\n

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