{"id":1201,"date":"2021-03-17T12:06:45","date_gmt":"2021-03-17T06:36:45","guid":{"rendered":"http:\/\/holithemes.com\/plugins\/click-to-chat\/?page_id=1201"},"modified":"2026-02-04T15:39:17","modified_gmt":"2026-02-04T10:09:17","slug":"support","status":"publish","type":"page","link":"https:\/\/holithemes.com\/plugins\/click-to-chat\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n\n<main class=\"ctc-support-wrapper\">\n\n  <div class=\"hero-background\">\n    <div class=\"gradient-mesh\"><\/div>\n    <div class=\"floating-orbs\">\n      <div class=\"orb orb-1\"><\/div>\n      <div class=\"orb orb-2\"><\/div>\n      <div class=\"orb orb-3\"><\/div>\n      <div class=\"orb orb-4\"><\/div>\n      <div class=\"orb orb-5\"><\/div>\n    <\/div>\n    <div class=\"particle-field\">\n      <div class=\"particle\"><\/div>\n      <div class=\"particle\"><\/div>\n      <div class=\"particle\"><\/div>\n      <div class=\"particle\"><\/div>\n      <div class=\"particle\"><\/div>\n      <div class=\"particle\"><\/div>\n      <div class=\"particle\"><\/div>\n      <div class=\"particle\"><\/div>\n      <div class=\"particle\"><\/div>\n      <div class=\"particle\"><\/div>\n      <div class=\"particle\"><\/div>\n      <div class=\"particle\"><\/div>\n    <\/div>\n    <svg class=\"noise-overlay\" viewBox=\"0 0 200 200\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n      <filter id=\"noise\">\n        <feTurbulence type=\"fractalNoise\" baseFrequency=\"0.65\" numOctaves=\"3\" stitchTiles=\"stitch\"\/>\n        <feColorMatrix type=\"saturate\" values=\"0\"\/>\n      <\/filter>\n      <rect width=\"100%\" height=\"100%\" filter=\"url(#noise)\" opacity=\"0.03\"\/>\n    <\/svg>\n  <\/div>\n\n  <!-- Hero Section -->\n  <section class=\"hero\">\n    <div class=\"hero-content\">\n      <div class=\"hero-badge\">\n        <span class=\"badge-dot\"><\/span>\n        <span>Click to Chat Plugin Support<\/span>\n      <\/div>\n      <h1 class=\"hero-title\">Support That Helps You <span class=\"gradient-text\"> Connect <\/span>Smarter<\/h1>\n      <p class=\"hero-subtitle\">Everything you need to keep your Click to Chat experience running flawlessly.<\/p>\n      <div class=\"hero-actions\">\n        <a href=\"#supportOptions\" class=\"cta-button primary ctc_greetings\">\n          <span class=\"cta-text\">Contact Support<\/span>\n          <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <path d=\"M5 12h14M12 5l7 7-7 7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/a>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- Documentation Section -->\n  <section id=\"supportOptions\" class=\"documentation\">\n    <div class=\"container\">\n      <div class=\"section-header\">\n        <span class=\"section-tag\">Connect with us<\/span>\n        <h2 class=\"section-title\">Support Options<\/h2>\n        <p class=\"section-subtitle\">Explore different ways to get help with Click to Chat.<\/p>\n      <\/div>\n      <div class=\"docs-grid\">\n        <!-- Email Support Card -->\n        <article class=\"doc-card\" data-accent=\"cyan\">\n          <div class=\"doc-icon\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\">\n              <path d=\"M3 8l7.89 5.26a2 2 0 002.22 0L21 8M5 19h14a2 2 0 002-2V7a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n            <\/svg>\n          <\/div>\n          <h3 class=\"doc-title\">Email Support<\/h3>\n          <p class=\"doc-description\">Send us an email and our support team will get back to you within 24 hours.<\/p>\n          <a href=\"mailto:ctc@holithemes.com\" class=\"doc-link\">\n            <span>ctc@holithemes.com<\/span>\n            <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n              <path d=\"M5 12h14M12 5l7 7-7 7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n            <\/svg>\n          <\/a>\n        <\/article>\n\n        <article class=\"doc-card\" data-accent=\"purple\">\n          <div class=\"doc-icon\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\">\n              <path d=\"M17 8h2a2 2 0 012 2v6a2 2 0 01-2 2h-2v4l-4-4H9a1.994 1.994 0 01-1.414-.586m0 0L11 14h4a2 2 0 002-2V6a2 2 0 00-2-2H5a2 2 0 00-2 2v6a2 2 0 002 2h2v4l.586-.586z\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n            <\/svg>\n          <\/div>\n          <h3 class=\"doc-title\">WordPress Support Forum<\/h3>\n          <p class=\"doc-description\">Explore answers from past discussions or raise a new question through our support forum.<\/p>\n          <a href=\"https:\/\/wordpress.org\/support\/plugin\/click-to-chat-for-whatsapp\/\" target=\"_blank\" class=\"doc-link\" rel=\"noopener\">\n            <span>Visit Forum<\/span>\n            <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n              <path d=\"M5 12h14M12 5l7 7-7 7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n            <\/svg>\n          <\/a>\n        <\/article>\n      <\/div>\n      \n      <!-- Support CTA Button -->\n      <div class=\"support-cta-wrapper\">\n        <button class=\"cta-button primary support-cta ctc_greetings\">\n          <span class=\"cta-text\">WhatsApp us<\/span>\n          <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <path d=\"M5 12h14M12 5l7 7-7 7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- FAQ Section -->\n  <section id=\"faq\" class=\"faq\">\n    <div class=\"container\">\n      <div class=\"section-header\">\n        <span class=\"section-tag\">Got Questions?<\/span>\n        <h2 class=\"section-title\">Frequently Asked Questions<\/h2>\n        <p class=\"section-subtitle\">Quick answers to common questions about Click to Chat<\/p>\n      <\/div>\n      <div class=\"faq-list\">\n        <div class=\"faq-item\">\n          <button class=\"faq-question\">\n            <span>How to install Click to Chat Pro plugin?<\/span>\n            <div class=\"faq-icon\">\n              <span class=\"icon-line horizontal\"><\/span>\n              <span class=\"icon-line vertical\"><\/span>\n            <\/div>\n          <\/button>\n          <div class=\"faq-answer\">\n            <p>Download the Pro ZIP from your account after purchase. Navigate to Plugins \u2192 Add New \u2192 Upload Plugin \u2192 select zip \u2192 Install \u2192 Activate. Add the software license and activate the license (No need to deactivate the free version. The Pro plugin is the extension to the free plugin).<\/p>\n            <div class=\"faq-links\">\n              <a href=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/installation-of-click-to-chat-pro-plugin\/\" target=\"_blank\" class=\"faq-link-item\">\n                <span>Installation Guide<\/span>\n                <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                  <path d=\"M5 12h14M12 5l7 7-7 7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n              <\/a>\n              <a href=\"https:\/\/holithemes.com\/shop\/\" target=\"_blank\" class=\"faq-link-item\">\n                <span>Visit Shop<\/span>\n                <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                  <path d=\"M5 12h14M12 5l7 7-7 7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n              <\/a>\n            <\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"faq-item\">\n          <button class=\"faq-question\">\n            <span>Changes not showing?<\/span>\n            <div class=\"faq-icon\">\n              <span class=\"icon-line horizontal\"><\/span>\n              <span class=\"icon-line vertical\"><\/span>\n            <\/div>\n          <\/button>\n          <div class=\"faq-answer\">\n            <p>Most display issues are cache-related. Clear cache in:<\/p>\n            <ul>\n              <li>Plugin cache (e.g., LiteSpeed, WP Rocket)<\/li>\n              <li>CDN cache (e.g., Cloudflare, etc.)<\/li>\n              <li>Server cache (if enabled)<\/li>\n              <li>Your browser cache<\/li>\n            <\/ul>\n            <div class=\"faq-links\">\n              <a href=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/clear-cache\/\" target=\"_blank\" class=\"faq-link-item\">\n                <span>Clear Cache<\/span>\n                <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                  <path d=\"M5 12h14M12 5l7 7-7 7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n              <\/a>\n            <\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"faq-item\">\n          <button class=\"faq-question\">\n            <span>Why is my WhatsApp number not changing after updating it?<\/span>\n            <div class=\"faq-icon\">\n              <span class=\"icon-line horizontal\"><\/span>\n              <span class=\"icon-line vertical\"><\/span>\n            <\/div>\n          <\/button>\n          <div class=\"faq-answer\">\n            <p>If you&#8217;re using a multilingual plugin, check the Number Translation setting &#8211; it may be overriding the global number. Update it there as well.<\/p>\n          <\/div>\n        <\/div>\n\n        <div class=\"faq-item\">\n          <button class=\"faq-question\">\n            <span>Show\/Hide the chat widget on specific pages<\/span>\n            <div class=\"faq-icon\">\n              <span class=\"icon-line horizontal\"><\/span>\n              <span class=\"icon-line vertical\"><\/span>\n            <\/div>\n          <\/button>\n          <div class=\"faq-answer\">\n            <p>Yes. In Display settings, you can include or exclude specific pages, posts, categories, or custom post types using page-level targeting.<\/p>\n            <div class=\"faq-links\">\n              <a href=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/show-only-on-selected-pages\/\" target=\"_blank\" class=\"faq-link-item\">\n                <span>Show Only on Selected Pages<\/span>\n                <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                  <path d=\"M5 12h14M12 5l7 7-7 7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n              <\/a>\n              <a href=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/hide-only-on-selected-pages\/\" target=\"_blank\" class=\"faq-link-item\">\n                <span>Hide Only on Selected Pages<\/span>\n                <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                  <path d=\"M5 12h14M12 5l7 7-7 7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n              <\/a>\n            <\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"faq-item\">\n          <button class=\"faq-question\">\n            <span>The widget is visible on desktop (logged-in) but not on mobile (logged-out). Why?<\/span>\n            <div class=\"faq-icon\">\n              <span class=\"icon-line horizontal\"><\/span>\n              <span class=\"icon-line vertical\"><\/span>\n            <\/div>\n          <\/button>\n          <div class=\"faq-answer\">\n            <p>This usually happens because the logged-out mobile browser is loading a cached version of the page. Please clear your cache and refresh the page to load the latest version.<\/p>\n            \n            <div class=\"faq-links\">\n              <a href=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/clear-cache\/\" target=\"_blank\" class=\"faq-link-item\">\n                <span>Clear Cache<\/span>\n                <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                  <path d=\"M5 12h14M12 5l7 7-7 7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n              <\/a>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n      \n      <!-- View More FAQ CTA Button -->\n      <div class=\"faq-cta-wrapper\">\n        <a href=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/faq\/\" class=\"cta-button primary faq-cta\">\n          <span class=\"cta-text\">View More FAQ<\/span>\n          <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <path d=\"M5 12h14M12 5l7 7-7 7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/a>\n      <\/div>\n    <\/div>\n  <\/section>\n<\/main>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Click to Chat Plugin Support Support That Helps You Connect Smarter Everything you need to keep your Click to Chat experience running flawlessly. Contact Support Connect with us Support Options Explore different ways to get help with Click to Chat. Email Support Send us an email and our support team will get back to you [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"disabled","ast-banner-title-visibility":"disabled","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"disabled","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_htd2_assets":{"css":["support.min__20251211_074858.css"],"js":["support.min__20251202_100015.js"],"callbacks":["dequeue_astra","remove_elementor_fonts"],"js_attr":{"support.min__20251202_100015.js":{"attr":"","footer":"1"}}}},"class_list":["post-1201","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/pages\/1201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/comments?post=1201"}],"version-history":[{"count":3,"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/pages\/1201\/revisions"}],"predecessor-version":[{"id":7214,"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/pages\/1201\/revisions\/7214"}],"wp:attachment":[{"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/media?parent=1201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}