{"id":2153,"date":"2021-09-23T12:13:24","date_gmt":"2021-09-23T06:43:24","guid":{"rendered":"http:\/\/holithemes.com\/plugins\/click-to-chat\/?p=2153"},"modified":"2025-05-16T11:51:52","modified_gmt":"2025-05-16T06:21:52","slug":"offline-hide","status":"publish","type":"post","link":"https:\/\/holithemes.com\/plugins\/click-to-chat\/offline-hide\/","title":{"rendered":"Hide When Offline"},"content":{"rendered":"\n<p>Display the WhatsApp widget only during business hours to facilitate timely support and improve user experience. When offline, the widget can either be hidden or show an alternate call to action and change WhatsApp number.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\ud83d\udd17&nbsp;Included in the PRO plan \u2014&nbsp;<a href=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/pricing\/\">View Pricing<\/a><\/em><\/p>\n<\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\">Show Only During Business Hours (Hide When Offline)<\/h4>\n\n\n\n<p>To ensure that the WhatsApp widget appears only during business hours and is hidden when offline:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigate to <strong>Click to Chat<\/strong> setting page and scroll to <strong>Business Hours \u2013 Offline\/Online<\/strong><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"159\" height=\"153\" src=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2021\/09\/CTC-nav-1.webp\" alt=\"\" class=\"wp-image-6368\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set your preferred <strong>business hours<\/strong> (e.g., 08:00 AM to 06:00 PM). <strong>Note:<\/strong> The time will based on your website\u2019s time zone, which can be set at <strong>WordPress Admin \u2192 Settings \u2192 General<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"800\" height=\"625\" src=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2023\/01\/Business-hour.webp\" alt=\"\" class=\"wp-image-4035\" srcset=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2023\/01\/Business-hour.webp 800w, https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2023\/01\/Business-hour-300x234.webp 300w, https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2023\/01\/Business-hour-768x600.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check the option <strong>\u201cHide when Offline\u201d<\/strong> and click <strong>Save Changes<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2021\/09\/Hide-When-Offline-1-1-scaled.webp\" alt=\"\" class=\"wp-image-5862\" style=\"width:484px;height:auto\" srcset=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2021\/09\/Hide-When-Offline-1-1-scaled.webp 2560w, https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2021\/09\/Hide-When-Offline-1-1-300x300.webp 300w, https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2021\/09\/Hide-When-Offline-1-1-1024x1024.webp 1024w, https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2021\/09\/Hide-When-Offline-1-1-150x150.webp 150w, https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2021\/09\/Hide-When-Offline-1-1-768x768.webp 768w, https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2021\/09\/Hide-When-Offline-1-1-1536x1536.webp 1536w, https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-content\/uploads\/2021\/09\/Hide-When-Offline-1-1-2048x2048.webp 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The widget will now be visible only during the selected business hours. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Outside these hours, it will automatically be hidden.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Change Number and CTA When Offline<\/h4>\n\n\n\n<p>Keep the widget visible during offline hours by customizing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp Number<\/strong>: Set an alternate number for offline hours.<\/li>\n\n\n\n<li><strong>Call to Action<\/strong>: Show a message like <em>\u201cWe\u2019re currently offline\u201d<\/em> to inform users.<\/li>\n<\/ul>\n\n\n\n<p>This setup helps businesses manage availability more effectively, provide clear communication during offline hours, reduce missed chats, and route users to the right support channels\u2014enhancing both user experience and team efficiency.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Related Links<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/holithemes.com\/plugins\/click-to-chat\/business-hours-online-offline\/\">Business Hours<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Display the WhatsApp widget only during business hours to facilitate timely support and improve user experience. When offline, the widget can either be hidden or show an alternate call to action and change WhatsApp number. \ud83d\udd17&nbsp;Included in the PRO plan \u2014&nbsp;View Pricing Show Only During Business Hours (Hide When Offline) To ensure that the WhatsApp [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_htd2_assets":[]},"categories":[63,52],"tags":[],"class_list":["post-2153","post","type-post","status-publish","format-standard","hentry","category-display-settings","category-click-to-chat-pro"],"_links":{"self":[{"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/posts\/2153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/comments?post=2153"}],"version-history":[{"count":0,"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/posts\/2153\/revisions"}],"wp:attachment":[{"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/media?parent=2153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/categories?post=2153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/holithemes.com\/plugins\/click-to-chat\/wp-json\/wp\/v2\/tags?post=2153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}