Privacy Policy

Introduction

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, make a purchase from, or interact with https://holithemes.com (“Site”). We are committed to ensuring the privacy and protection of your personal information in compliance with global data privacy regulations, such as the GDPR and CCPA.

Key Terms

At HoliThemes (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring transparency in how we handle your data. As a team of dedicated professionals, we specialize in creating innovative WordPress solutions, including our flagship product, the Click-to-Chat plugin. Our goal is to provide tools that enhance communication and elevate user engagement for your website.

For clarity, throughout this Privacy Policy:

  • “We,” “our,” or “us” refers to HoliThemes Pvt Ltd, including our team of developers, designers, support staff, and other employees working to deliver exceptional products and services.
  • “You” or “your” refers to individuals or entities accessing our website, using our products or services, or interacting with us in any way.
  • “Website” refers to the official HoliThemes website, including all subdomains and content available under our domain.
  • “Products” or “Services” refers to the solutions we offer, including the Click-to-Chat plugin (free and Pro versions) and any related features, tools, or support.
  • “Third-party services” refers to external platforms, tools, or services that we may use or integrate with, such as analytics providers or advertising networks.

Who We Are

Our website address is: https://holithemes.com

Personal Information We Collect

  1. Device Information: When you visit the Site, we automatically collect details such as:
    • Your web browser
    • IP address
    • Time zone
    • Cookies installed on your device
    We also collect information about:
    • Pages viewed
    • Referrals from other websites or search terms
    • Interaction patterns with the website
    Technologies used for data collection:
    • Cookies: We use cookies to store information about your preferences and to optimize your browsing experience. These cookies help us understand how users interact with our website and improve functionality. You can learn more about cookies and how to manage them at All About Cookies.
    • In addition to cookies, we also use session recordings and heatmaps to gain insights into user behavior. These tools allow us to analyze interactions such as clicks, scrolling activity, and time spent on different parts of the website. This data helps us continually enhance the user experience by identifying areas for improvement and optimizing website performance
    • Log Files: Our website collects certain log file information automatically, including your IP address, browser type, Internet Service Provider (ISP), referring/exit pages, and timestamps to help us understand how users interact with the site and diagnose potential technical issues.
    • Web Beacons, Tags, and Pixels: These tracking technologies help us understand user behavior by monitoring page interactions and collecting information on how users browse through the website. This data is used for analytics and improving site performance.
  2. Order Information: We collect personal information when you make or attempt a purchase, including:
    • Name
    • Billing/Shipping Address
    • Payment Information (including credit card numbers)
    • Email and phone number
  3. Payment Information: We use third-party payment processors such as PayPal, Razorpay, and Stripe to handle financial transactions securely. When you make a purchase on our Site, your payment information is processed through one of these third parties.
    • PayPal: We use PayPal to process transactions. PayPal collects your payment details, such as credit card information or bank account details, directly. We do not store this information on our Site. For more details, please refer to the PayPal Privacy Policy.
    • Razorpay: Razorpay is another payment gateway used to process payments. Similar to PayPal, Razorpay collects your payment details, and we do not store this information on our Site. Please refer to the Razorpay Privacy Policy for more details.
    • Stripe: We use Stripe as a secure payment processor. Stripe collects your payment details, such as credit card information or other financial data, directly. We do not store this information on our Site. For more details, refer to the Stripe Privacy Policy.
  4. Comments: When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. You can view the Gravatar privacy policy here. After approval of your comment, your profile picture is visible to the public alongside your comment.
  5. Media: If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract any location data from images on the website.
  6. Contact Forms: We collect and store information provided in contact forms for communication purposes.

Cookies Policy

We use cookies to enhance your browsing experience and streamline your interaction with our website. Here’s how they work and what you can control:

  1. Types of Cookies We Use
    • Comment Cookies: If you leave a comment, you may opt-in to saving your name, email, and website in cookies for your convenience. These cookies last for one year.
    • Temporary Cookies: Set when you visit our login page to check if your browser accepts cookies. This cookie is discarded when you close your browser.
    • Login Cookies: When you log in, we set cookies to save your login information for two days, and screen display preferences for a year. Selecting “Remember Me” extends your login for two weeks. Logging out removes these cookies.
    • Article Cookies: Used when editing or publishing an article. These cookies expire after one day.
  2. Third-Party Services and Cookies: We use third-party services to analyze website interaction, and these may set cookies:
    • Microsoft Clarity Cookies:
      • _clck: Tracks user sessions.
      • _clsk: Tracks click paths.
      • Microsoft Clarity Privacy Policy: Read here
    • Hotjar Cookies:
      • _hjClosedSurveyInvites, _hjDonePolls: Prevents repeated surveys and polls.
      • _hjMinimizedPolls: Remembers minimized polls.
      • _hjShownFeedbackMessage: Ensures feedback messages don’t pop up again.
      • Hotjar Privacy Policy: Read here
    • Google Analytics Cookies:
      • _ga: Distinguishes users.
      • _gid: Tracks page views.
      • Google Analytics Privacy Policy: Read here
    • Meta Pixel Cookies:
      • _fbp: Tracks user behavior across websites for personalized ads.
      • fr: Used by Facebook to track user interactions.
      • Meta Pixel Privacy Policy (Facebook Ads): Read here
  3. Cookie Choices
    • Accepting Cookies: Activates both essential and non-essential cookies for the best experience.
    • Declining Cookies: Only strictly necessary cookies will be stored, ensuring minimal tracking.

You can manage your cookie preferences by adjusting your browser settings.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, etc.). Embedded content behaves in the same way as if the visitor had visited the other website, which may collect data, use cookies, or track interactions.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Fulfilling orders, processing payments, and arranging shipping.
  • Communicating with you.
  • Detecting potential fraud or risks.
  • Improving and optimizing the Site using analytics.
  • Providing targeted advertising or marketing in line with your preferences.

Who We Share Your Data With

We share your data with trusted third-party services, including:

  • Service Providers: Shopify, Google Analytics, MailChimp, PayPal, Razorpay, Stripe, Microsoft Clarity.
  • Advertising Platforms: Google Analytics, Google Tag Manager, Facebook Ads, Microsoft Clarity, Hotjar.
  • Compliance: To meet legal obligations or protect our rights.

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. For users who register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.

Tracking Your Data for Ads and Analytics

Behavioral advertising and analytics tools collect data for personalized experiences and performance monitoring:

For more on targeted advertising, visit the Digital Advertising Alliance.

Minors

The Site is not intended for individuals under the age of 18.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons. We recommend checking this page from time to time to stay informed about any changes.

Reporting Issues

If you believe that our cookie practices violate GDPR or any other regulations in your country, please let us know by reporting the issue through our Support Page. We will promptly review your concern and take necessary actions, including revising our practices or adding support for additional compliance measures.

Contact Us

For any queries, complaints, or more information, feel free to contact us:

  • Mail: wp@holithemes.com
  • Address: #2-114, RamaChandraPuram,
    Mangalagiri Mandal,
    Guntur District,
    Andhra Pradesh, 522305, India

or, You can contact us from our ContactPage

For additional details, refer to our Terms.