Display the WhatsApp widget only during business hours and choose how it behaves outside those hours: hide it or use a different WhatsApp number and Call to Action.
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Show Only During Business Hours (Hide When Offline)
To ensure that the WhatsApp widget appears only during business hours and is hidden when offline:
- Navigate to Click to Chat → Display → Business Hours.
- Choose Selected Days, Hours under Business Hours (Online/Offline).
- Check working days and leave closed days unchecked.
- Use Add Time to set your preferred time ranges (e.g., 8:00 AM–6:00 PM). Add multiple ranges per day if needed.
Timezone: Business hours follow the timezone set in WordPress → Settings → General → Timezone
- Enable Hide WhatsApp When Offline and click Save.
- The widget will now be visible only during the selected business hours.
- Outside these hours, it will automatically be hidden.
Change Number and CTA When Offline
To keep the widget visible outside business hours, leave Hide WhatsApp When Offline unchecked and customize:
- Offline: Number: Enter an alternate WhatsApp number, including the country code.
- Offline: Call to Action: Enter text such as We’re currently offline. Leave us a message.
Click Save after making changes. If either offline field is blank, the widget keeps the corresponding default value. With both fields blank, it uses the default WhatsApp number and Call to Action during online and offline hours.
This setup helps businesses manage availability more effectively, provide clear communication during offline hours, reduce missed chats, and route users to the right support channels—enhancing both user experience and team efficiency.