31 thoughts on “FAQ”

  1. Hi,
    Based on http://holithemes.com/plugins/click-to-chat/custom-element, may I ask can I add an element which is a floating button plus a pop-up window with a header title ? I would like to use this plugin to create the effect as the following Javascript:

    jQuery(document).ready(function(){ jQuery(‘#whatsappDiv’).floatingWhatsApp({ phone: ”, popupMessage: ‘Hello, how can we help you?’, message: “”, showPopup: true, showOnIE: false, headerTitle: ‘Welcome!’, //headerColor: ‘crimson’, //backgroundColor: ‘crimson’, buttonImage: ‘

    ‘, //Button Image

  2. Hello, do you plan on adding availability based on working hours to the plugin.

    Thanks a lot for your hard work.

    1. I ask the same question, it would be very good to be able to configure the button to be hidden for business hours (example weekends, holidays and night)

  3. Hello,

    when you are on Android and use Firefox browser it won’t open WhatsApp but say that you don’t have the app installed. Do you know how to fix this?


    1. Hi,

      Some Browsers are not opening the App links. Plugins tries to open WhatsApp app in Mobile based on WhatsApp Click to Chat API. But some browsers not supporting. Its Market usage is approx 4%.

      We are trying to find a solution for this. so that website vistors can to chat.

  4. hi, i’m using this plugin for my website connected to mobile app.
    my problem is The chat button works properly from android, but from ios the url can not direct to the chat window. i try to open from three different ios device but the result is the same..
    how to fix this? thank you.

    1. Hi,
      Some browsers do not open the app links from App.
      E.g. In Firefox, there is a setting to open the app links in the browser or app.

      Thank you

  5. Is there an option to Show a certain (different) message on certain Woo categories?
    One general message for all, but a unique message for product category that has difference in shipping orders to the customers?

  6. Hi,

    currently this feature is not available.
    we are planning to implement this feature in pro version. but it may take long time.

    Thank you so much for the message

  7. Hi, I think the WhatsApp icon is skewing the appearance of my website on mobile, the full width of the site has been pushed to the left, then I have just a blank space all on the right hand side where I’ve put the static icon, I’ve tried changing where it appears and it doesn’t seem to have made a difference.

    Many thanks

  8. Is it possible to add 2 Phone Number and the customer can click with who is like to speak…
    – one number is for ask question in English
    – one number is for ask question in French


  9. Hi, I would like to report something weird, when Click to Chat plugin is activiated, my dropdown menu(accordion widget) cannot be extended, and my tab menu(Tabs widget) in website could not work either. is it possible for you to provide a suggestion or solution? thank you very much.

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