Utilize the Business Hours feature to display the WhatsApp widget during work hours and switch to offline mode outside those hours. This keeps availability clear and reduces unnecessary interactions during non-working times.
🔗 Included in the PRO plan — View Pricing
Navigate to: “Click to Chat” and Scroll to “Business Hours – Offline/Online“
Here, we can:
- Set Business Hours(for each day)
- Hide When Offline
- Change WhatsApp Number & Call to Action When Offline
Set Business Hours
Set start and end times for each day of the week.
Leave fields blank to keep the widget visible for 24 hours.
Example:
- Offline All Day: Saturday & Sunday
- Online: Monday to Friday — 08:00 AM to 04:00 PM
- Offline: Monday to Friday — 04:01 PM to 07:59 AM
Hide When Offline
Enable this setting to hide the WhatsApp button completely outside of your defined business hours.
Ideal when no support is available outside business hours.
If ‘Hide WhatsApp When Offline’ is checked, the WhatsApp button/icon won’t display when offline.
Hide when Offline Documentation
Change WhatsApp number when offline:
Instead of hiding the icon, switch to a different WhatsApp number during offline hours.
To enable:
- Uncheck “Hide When Offline”
- Add a separate number for offline hours
Example:
- Online: Default WhatsApp number
- Offline:
+91 81234 56789
Change Call to Action when offline:
Display a custom message (e.g., “We are Offline”) when users visit during non-working hours.
To enable:
- Uncheck “Hide When Offline”
- Add a new Call to Action under the offline settings
The Business Hours feature aligns the WhatsApp widget with your working hours—hide it, change the number, or update the message when offline.
For 24/7 display, leave the time fields blank.