When a user clicks the WhatsApp button, it navigates to the link added at the custom URL. For Desktop and Mobile Devices, we can add separate Custom URLs.
Navigate to ‘Click to Chat’ – scroll down to URL Structure.
This feature is available in PRO Version
Custom URL for Desktop:
When the user clicks on the WhatsApp icon on any desktop device, it navigates to the Custom URL saved in the Desktop URL Structure.
Custom URL for Mobile:
When the user clicks on the WhatsApp icon on any mobile device, it navigates to the Custom URL saved in the Mobile URL Structure.
(page level settings for custom url – we are planning to release sooner)
The plugin considers Custom URLs to be the highest priority. When a custom url is specified, the plugin ignores the WhatsApp number and prefilled message.
| Page-level Custom URL | Page-level WhatsApp number | Click to Chat – Custom URL | Click to Chat – WhatsApp Number | Outcome |
|---|---|---|---|---|
| yes | yes | yes | yes | Page level Custom URL |
| no | yes | yes | yes | Page level Whatsapp number |
| no | no | yes | yes | Click to Chat – Custom URL |
| no | no | no | yes | Click to Chat – WhatsApp number |
The below priority level illustrates how the plugin considers the WhatsApp number and Custom URLs. Below are the occurrences/outcomes when clicked on the WhatsApp icon on the web page.
- Page level Custom URL -If a Custom URL is set at page level settings ( plugin ignores the Page level WhatsApp number, page level Pre-filled message, WhatsApp number at click to chat settings, pre-filled at click to chat settings)
- Page-level WhatsApp Number – If no Page-level Custom URL is set, then the plugin looks for the Page-level WhatsApp Number and Page-level Pre-filled message.
- Custom URL at Click to Chat settings – This appears when clicked on the WhatsApp icon only when there are no Page-level Custom URL and page-level WhatsApp number.
- WhatsApp Number at Click to Chat settings – This displays only when there is no page-level Custom URL, page-level WhatsApp number, and click to chat – Custom URL.