Business Hours
Schedule When Conversations Happen
Business Hours decides when the widget appears and lets you set an offline number and CTA for non-working hours, or choose to hide it entirely.
Business Hours in real-time
Configure your schedule and watch the widget adapt instantly to your settings.
Interactive Demo
PRO Settings: Business Hours – Offline/Online
Change Number when offline, leave blank to not change WhatsApp number when offline
Change Call to Action when offline, leave blank to not change call to action when offline
Intelligent Automation
A seamless four-step process that ensures your customers always know your availability status.
Define Schedule
Admin sets business hours and rules in the dashboard; the system automatically checks the current time.
Offline Mode Setup
Set a dedicated offline number and offline call-to-action for non-working hours, or choose to fully hide the widget.
Automatic Adaptation
The widget switches between online and offline modes based on your defined schedule.
Clear User Experience
Users always see the correct availability status on the frontend.
Explore Features
Everything you need for intelligent conversation management and brand professionalism.
Business Hours Automation
Automatically sets widget visibility based on your defined schedule.
Multiple Time Slots
Configure different availability windows for morning, afternoon, and evening.
Smart State Switching
Seamless transitions between online and offline modes with smooth animations.
Offline Number Assignment
Display alternative contact numbers when your main line is unavailable.
Custom Offline CTA
Personalized call-to-action messages for when you’re not available.
Complete Widget Hide
Option to completely hide the chat widget during off-hours.
Real-time Sync
Instant synchronization ensures widget always reflects current availability.
Brand Professionalism
Maintain consistent, professional image with intelligent availability handling.
Smart Offline Behavior
Choose how your widget behaves when you’re outside business hours – maintain professionalism even when unavailable.
Greeting Dialog Status
Business Hours automatically manages the online/offline status indicator in your Greetings Dialog — no manual updates needed.
Smart Status Indicator
When you enable Business Hours, the status dot in your Greetings Dialog automatically changes color based on your availability:
Online (Green)
Displayed during your configured business hours. Shows customers you’re available to respond.
Offline (Red/Gray)
Automatically shown outside business hours. Sets clear expectations for response times.
Key Benefits
Fully Customizable Status Colors
The online and offline status indicator colors are completely customizable. Choose any color that matches your brand. The status automatically updates based on your business hours schedule.
“This isn’t just availability management – this is intelligent conversation management that protects your brand image, reduces confusion, and maintains consistent professionalism.”