PRO Feature
Set the Business hours (online or offline)
Based on the Business Hours
- Change Display settings (Hide When Offline)
- Change WhatsApp Number when Offline
- Change Call to Action when Offline
Navigate to “Click to Chat” –> and scroll to “Business hours – Offline/Online”
Set Business Hours
Start Time and End Time leave blank for 24 hours display.
On the image, Monday to Friday 08:00 AM to 04:00 PM online, and the rest of the time is offline.
Saturday and Sunday are offline.
Now we can change the WhatsApp Number, Call to action, or hide the WhatsApp icon/button When offline.
Hide When Offline
If ‘Hide WhatsApp When Offine’ is checked, the WhatsApp button/icon won’t display when offline.
Change WhatsApp number when offline:
Instead of hiding the WhatsApp number when offline, we can change the WhatsApp number for Offline hours.
Uncheck “Hide when Offline” to add a WhatsApp number for offline hours.
From the image, during offline hours, i.e., Monday to Friday, 16:01 PM to 07:59 AM, and Saturday and Sunday, all 24 hours are offline hours.
Now, the default WhatsApp number works when online, and this offline number (+918123456789) works for offline hours.
Change Call to Action when offline:
We can set a separate Call to Action value for the Offline hours.
Uncheck “Hide when Offline” to add a Call to Action for offline hours.
Now, the Call to Action “We are Offline” displays along with the WhatsApp button during offline hours.