User consent plays a key role in building trust and ensuring compliance. By enabling the opt-in feature, we allow website visitors to accept consent before initiating a WhatsApp conversation. This feature is fully supported across all Greetings Templates.
How to Enable Opt-in
- Go to Click to Chat → Greetings.
- Select a greeting template other than Disable. The settings for the selected template will appear.
- Scroll to Opt-in Settings and enable Enable Opt-in.
- Add your preferred message in Opt-in Message. Visitors must accept this message before starting the chat. Use the editor to apply bold, change fonts, and add links.
- Click Save.
💡 Once opt-in is enabled, Visitors must provide their consent before navigating to the WhatsApp chat
How It Works
- The opt-in message appears when a user clicks the WhatsApp button.
- After accepting the message, users are redirected to the WhatsApp chat.
- Once accepted, it won’t be shown again on any other pages during that session unless the stored site data is cleared.
Opt-in for the Greetings Form
When using a Greetings Form, the opt-in appears as a checkbox field. There are two ways to implement it:
- Use the built-in opt-in option.
- Or, add a checkbox field using the form builder.
