Webhook Data Format

By default, the plugin sends the webhooks data in the String (stringify the JSON object) format. If the integration application requires to exchange the data in JSON format, in such cases, select the webhook data format as “JSON”. Navigate to ‘Click to Chat’ —> ’Other Settings’- Advanced Settings – Webhook data format Webhooks are […]

Webhook Data Format Read More »

Chat Load Hook

If the WhatsApp icon is not displaying as expected, it might be a conflict issue with other plugins or themes. In those cases, changing the chat loading hook might resolve the conflicts. Navigate to ‘Click to Chat’ —> ’Other Settings’ – ‘Debug, Troubleshoot’ – ‘chat load hook’. By default, the Chat load hook is set

Chat Load Hook Read More »


we can use symbols by copying their corresponding code and adding the code to the Text editor or we can directly copy the image and paste it into the text editor. Here are a few mostly used symbols and their HTML code. Symbols HTML Code 🟢 Large green circle 🟢 🔴 Large red circle 🔴

Symbols Read More »


PRO Version – Multi Agent We can create Multiple Agents with different time ranges for every Agent. Navigate to Click to Chat—>Greetings select ‘Multi Agent‘. To add an agent, click Add Agent button and enter the agent details. WhatsApp Number: This number is assigned to the agent and is displayed at the front end of

Multi-Agent Read More »

URL Structure

URL structure: This specifies the format of opening WhatsApp on desktop and mobile devices. Navigate to ‘Click to Chat’ and Scroll down to URL Structure. Open links in: [For Desktop devices] New Tab When a user clicks on the WhatsApp button, the WhatsApp chat link page gets opened on a new tab on a desktop

URL Structure Read More »


Make the website users opt-in/accept consent before initiating the WhatsApp chat. Opt-in is used for all the Greetings templates. In all of the Greetings templates, we can use opt-in.  Navigate to Click to Chat —> Greetings — Additional settings. Select opt-in, and enter the text that users need to accept before initiating the WhatsApp chat

opt-in Read More »


New feature: since v3.9 Greetings eases the process of customer interaction. This feature serves multi-purposes like showcasing a concise message with the WhatsApp button, which briefs its purpose to a website visitor. Currently ‘Click to Chat’ plugin has 2 greetings templates and ‘Click to Chat PRO’ adds Greetings Form template. Greetings settings are available at

Greetings Read More »

Greetings- Form

PRO Feature Get the required data from the website visitor before initiating the chat. The Form data filled by the user: Navigate to ‘Click to Chat’ —> ‘Greetings’ and select ‘Greetings Dialog- Form’. Greetings dialog has 3 rich text editor blocks to construct the text with its toolbar widgets. Variables like {site},{title}, and {url} can

Greetings- Form Read More »