When a user clicks the chat widget, the Click to Chat plugin’s Random Number feature instantly connects them with a randomly chosen WhatsApp number from your preset list (added at the admin settings). This helps distribute support requests evenly among your team. This ensures an even distribution of incoming messages among your support team.
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How to Set Up the Random Number Feature:
- Access the Random Number Settings:
- From the WordPress dashboard, navigate to the Click to Chat plugin settings.
- At the WhatsApp Number section.
- Add WhatsApp Numbers:
- Use the “+ Add Random Number” option to include additional numbers for rotation.
- Enter each agent’s WhatsApp number.
- Ensure all numbers are active and valid.
- Save Changes:
- After entering all desired numbers, click “Save” to apply the changes.
Benefits of Using the Random Number Feature:
- Balanced Workload: Automatically distributes incoming chats among a preset list of numbers, ensuring no one is overwhelmed.
- Improved Response Times: With queries evenly assigned, agents can manage conversations more efficiently, leading to faster responses.
- Enhanced User Experience: Users receive timely support by being connected to the next available agent, improving satisfaction.
By implementing the Random Number feature, you can streamline your support process, ensuring user inquiries are distributed and handled efficiently by your team.