Introduction The ‘Click to Chat’ plugin have various settings to customize the widget’s appearance and behavior. Many of these customizations can be done directly from the plugin settings panel, such as changing the button’s style, position, and text. However, there may be times when the built-in settings do not cover the specific needs. In such […]
Add Custom CSS Code for Click to Chat plugin Read More »
By default, the plugin sends the webhooks data in the String (stringify the JSON object) format. If the integration application requires to exchange the data in JSON format, in such cases, select the webhook data format as “JSON”. https://www.w3schools.com/js/js_json_stringify.asp Navigate to ‘Click to Chat’ —> ’Other Settings’- Advanced Settings – Webhook data format Webhooks are
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If the WhatsApp icon is not displaying as expected, it might be a conflict issue with other plugins or themes. In those cases, changing the chat loading hook might resolve the conflicts. Navigate to ‘Click to Chat’ —> ’Other Settings’ – ‘Debug, Troubleshoot’ – ‘chat load hook’. By default, the Chat load hook is set
we can use symbols by copying their corresponding code and adding the code to the Text editor or we can directly copy the image and paste it into the text editor. Here are a few mostly used symbols and their HTML code. Symbols HTML Code 🟢 Large green circle 🟢 🔴 Large red circle 🔴
PRO Version – Multi Agent We can create Multiple Agents with different time ranges for every Agent. Navigate to Click to Chat—>Greetings select ‘Multi Agent‘. To add an agent, click Add Agent button and enter the agent details. WhatsApp Number: This number is assigned to the agent and is displayed at the front end of
URL structure: This specifies the format of opening WhatsApp on desktop and mobile devices. Navigate to ‘Click to Chat’ and Scroll down to URL Structure. Open links in: [For Desktop devices] New Tab When a user clicks on the WhatsApp button, the WhatsApp chat link page gets opened on a new tab on a desktop
Make the website users opt-in/accept consent before initiating the WhatsApp chat. Opt-in is used for all the Greetings templates. In all of the Greetings templates, we can use opt-in. Navigate to Click to Chat —> Greetings — Additional settings. Select opt-in, and enter the text that users need to accept before initiating the WhatsApp chat
Use Actions to display the Greetings Template at a particular time or scrolling to a certain part of the webpage or clicking on an element or when an element reaches the viewport. Click Add ‘ctc_greetings’ class name to any element. When the user clicks on that element, the greetings dialog appears. To add a class
Greetings Actions – Time, Scroll, Click, Viewport Read More »
New feature: since v3.9 Greetings eases the process of customer interaction. This feature serves multi-purposes like showcasing a concise message with the WhatsApp button, which briefs its purpose to a website visitor. Currently ‘Click to Chat’ plugin has 2 greetings templates and ‘Click to Chat PRO’ adds Greetings Form template. Greetings settings are available at
Get the required data from the website visitor before initiating the chat. The Form data filled by the user: Navigate to ‘Click to Chat’ —> ‘Greetings’ and select ‘Greetings Dialog- Form’. Greetings dialog has 3 rich text editor blocks to construct the text with its toolbar widgets. Variables like {site},{title}, and {url} can also be