FAQ

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26 thoughts on “FAQ”

  2. Ally

    Hi,
    Based on http://holithemes.com/plugins/click-to-chat/custom-element, may I ask can I add an element which is a floating button plus a pop-up window with a header title ? I would like to use this plugin to create the effect as the following Javascript:

    jQuery(document).ready(function(){ jQuery(‘#whatsappDiv’).floatingWhatsApp({ phone: ”, popupMessage: ‘Hello, how can we help you?’, message: “”, showPopup: true, showOnIE: false, headerTitle: ‘Welcome!’, //headerColor: ‘crimson’, //backgroundColor: ‘crimson’, buttonImage: ‘

    ‘, //Button Image

  3. Gerard Jimenez

    Hello, do you plan on adding availability based on working hours to the plugin.

    Thanks a lot for your hard work.

    1. Téo Jordão

      I ask the same question, it would be very good to be able to configure the button to be hidden for business hours (example weekends, holidays and night)

  7. Bernd

    Hello,

    when you are on Android and use Firefox browser it won’t open WhatsApp but say that you don’t have the app installed. Do you know how to fix this?

    Regards
    Bernd

    1. holithemes

      Hi,

      Some Browsers are not opening the App links. Plugins tries to open WhatsApp app in Mobile based on WhatsApp Click to Chat API. But some browsers not supporting. Its Market usage is approx 4%.

      We are trying to find a solution for this. so that website vistors can to chat.

  8. gabriel

    hi, i’m using this plugin for my website connected to mobile app.
    my problem is The chat button works properly from android, but from ios the url can not direct to the chat window. i try to open from three different ios device but the result is the same..
    how to fix this? thank you.

    1. pranathi

      Hi,
      Some browsers do not open the app links from App.
      E.g. In Firefox, there is a setting to open the app links in the browser or app.

      Thank you

  11. Max

    Is it possible to add 2 Phone Number and the customer can click with who is like to speak…
    Example
    – one number is for ask question in English
    – one number is for ask question in French

    Thanks
    Max

  12. Richard

    Hi, I would like to report something weird, when Click to Chat plugin is activiated, my dropdown menu(accordion widget) cannot be extended, and my tab menu(Tabs widget) in website could not work either. is it possible for you to provide a suggestion or solution? thank you very much.

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